Privacy Policy

This Privacy Policy explains how Patison Sinotruk Howo Sales (“Patison”, “we”, “us” or “our”) collects, uses, shares and protects your personal information when you visit patisonsinotrukhowo.co.ke or contact us about buying a Sinotruk Howo truck.

We are committed to protecting your privacy and to handling your personal data in line with the Data Protection Act, 2019 of Kenya and the guidance of the Office of the Data Protection Commissioner (ODPC).

1. Who we are

Patison Sinotruk Howo Sales is a Kenyan truck dealership that helps businesses and individuals buy Sinotruk Howo trucks, arrange financing and access after-sales support. For the purposes of the Data Protection Act, 2019, we are the data controller of the personal information you share with us.

You can reach us at:

Patison Sinotruk Howo Sales
Nairobi, Kenya
Email: [email protected]
Phone: 0141 28 66 45

2. Information we collect

Information you give us

When you fill in our enquiry form, request a quote, or contact us, we may collect:

• Your full name
• Your phone number
• Your email address
• Your company or Sacco name (if you choose to give it)
• Your industry or line of business
• The truck model you are interested in and any details you include in your message

Information we collect automatically

When you browse our website, our hosting and security systems may automatically record limited technical information, such as your internet protocol (IP) address, browser type, device type, and the pages you visit. This helps us keep the site secure and working properly.

We do not ask for or store sensitive documents (such as national identity cards, Kenya Revenue Authority PIN certificates or bank statements) through this website. If financing requires such documents, they are handled directly by our financing partners under their own privacy terms.

3. How and why we use your information

We use your personal information to:

• Respond to your enquiry and answer your questions
• Prepare quotations and arrange viewings or truck handovers
• Help you apply for asset financing with our partner banks, where you ask us to
• Provide after-sales support, warranty and driver training information
• Improve our website, trucks and services
• Send you information you have requested from us
• Meet our legal and regulatory obligations

Our legal basis for using your data. Under the Data Protection Act, 2019, we rely on one or more of the following: your consent; the need to take steps at your request before entering into a contract, or to perform a contract with you; our legitimate business interests (such as responding to enquiries and improving our services); and compliance with a legal obligation. You can withdraw your consent at any time (see ‘Your rights’ below).

4. When we share your information

We treat your information as confidential and we do not sell your personal data. We may share it only in these situations:

• Financing partners — where you ask us to help arrange financing, we share the details needed with our partner banks and financial institutions. We do this only with your consent, and each bank then uses your information under its own privacy policy.
• Assembly and logistics partners — to prepare, body-build or deliver a truck you are buying, we may share the details needed with our assembly, body-building and transport partners.
• Service providers — trusted companies that help us run our website and business, such as our web hosting, email and online form providers. They may only use your data to provide their service to us.
• Legal and regulatory authorities — where we are required to by law, a court order, or a lawful request from a public authority.

5. International data transfers

Some of our service providers (for example website hosting or email) may store or process data on servers located outside Kenya. Where this happens, we take reasonable steps to make sure your information remains protected to a standard consistent with the Data Protection Act, 2019.

6. How long we keep your information

We keep your personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires. For example, we keep enquiry details for a reasonable period so we can follow up and support your purchase. When we no longer need your information, we securely delete or anonymise it. You may ask us to delete your information at any time (see below).

7. Your rights under the Data Protection Act

Under the Data Protection Act, 2019, you have the right to:

• Be informed about how we use your personal data
• Access the personal data we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your personal data (the ‘right to be forgotten’)
• Object to, or ask us to restrict, how we use your data
• Ask us to transfer your data to another provider, where this applies
• Withdraw your consent at any time

To exercise any of these rights, email us at [email protected]. We will respond within the timelines set by law. Using these rights is free, and we will not treat you differently for doing so.

8. Cookies and website analytics

Our website uses a small number of essential cookies and similar technologies that are needed for the site to work — for example to keep pages loading quickly (caching) and to let our enquiry form function. These do not identify you personally.

We do not currently use advertising cookies or third-party tracking or analytics tools (such as Google Analytics or the Meta Pixel) on this website. If we add any in future, we will update this policy and, where the law requires, ask for your consent first.

You can set your browser to refuse or delete cookies, but some parts of the site may not work as well as a result.

9. How we protect your information

We take the security of your information seriously. We apply appropriate technical and organisational measures to protect it, including secure encrypted connections (SSL/TLS) on our website, restricted access to personal data, and safe handling of the information you submit. However, no method of transmitting or storing data over the internet is completely secure, and we cannot guarantee absolute security.

10. Children’s privacy

Our website and services are intended for adults (18 years and older) and for businesses. We do not knowingly collect personal information from children. If you believe a child has given us their personal data, please contact us and we will delete it.

11. Third-party links

Our website may contain links to other websites, such as our financing partners or social media pages. This Privacy Policy does not cover those websites. We encourage you to read the privacy policy of any website you visit.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will change the ‘Last updated’ date at the top of this page. Where a change is significant, we will take reasonable steps to let you know.

13. How to contact us and make a complaint

If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us:

Patison Sinotruk Howo Sales
Nairobi, Kenya
Email: [email protected]
Phone: 0141 28 66 45

You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC), the authority responsible for data protection in Kenya, if you believe we have not handled your personal data properly. You can find out more at the ODPC website (odpc.go.ke).